Home Support Customer Service Submission guidelines

The security and safety of the House of Assets community is imperative – that’s why we’ve set out our restrictions and the prohibited items you must not attempt to list. If you’re still unsure whether your item can be submitted for sale, please get in touch.

  • Counterfeit products
  • Unauthorised copies of products
  • Items without certificate of authenticity
  • Items without proof of ownership
  • Stolen items
  • Artworks with explicit content
  • Competition or giveaway listings
  • Items from embargoed countries (please contact Customer Service for latest list)
  • Alcohol can only be listed by approved House of Assets sellers

If you see an item listing that you believe is in contravention of these prohibited and restricted items rules, please contact Customer Service immediately.

Remember, if you violate our Online Marketplace Terms, Terms of Sale or Online Auction Terms, we reserve the right to suspect your account and block its access.

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