Terms
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Where to find information about us and the items listed for sale on our online platform

You can find everything you need to know about us, House of Assets Ltd, and the items listed for sale on the online platform https://www.houseofassets.com/ (the Online Platform) before you order or bid in an online auction. You are also able to communicate directly with us or the seller of the item directly via our Online Platform. We also confirm the key information to you in writing after you order or place the successful bid at an online auction in your online account.

We operate the Online Platform which is an online marketplace and online auction platform. We are not the seller of any item offered for sale on our Online Platform. We act as agent for independent sellers and manage the sales process. The identity of the seller will always be disclosed to you and you are able to communicate directly with any seller via the Online Platform.

If you need to contact us for any reason you can do so via:
Email: [email protected]

Business customers are not given all the same rights as consumers

For example, business customers cannot cancel their orders, they have different rights where there is a problem with an item and sellers do not compensate them in the same way for losses caused by the seller or the item sold. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying items wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

When you buy from the Online Platform you are agreeing that:

  • We only accept orders when we have checked them.
  • We only accept orders when we have checked them.
  • Sometimes we reject orders.
  • We charge you when you order.
  • If you are a business customer you have no set-off rights.
  • We pass on increases in VAT.
  • We are not responsible for delays outside our control.
  • Items can vary slightly from their pictures.
  • If you are a consumer you have a legal right to change your mind.
  • You have rights if there is something wrong with your item.
  • The seller can suspend supply (and you have rights if they do).
  • The seller can withdraw items.
  • We or the seller can end the contract with you.
  • We use your personal data as set out in our Privacy Notice.
  • You have several options for resolving disputes with us.
  • Other important terms apply to our contract.

If you are a business customer this is the entire agreement with you

If you are a business customer these terms constitute the entire agreement between you, us and the seller in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or by the seller which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

We only accept orders when we have checked them

We contact you to confirm receipt of your order. When payment is received we will notify both you and the seller and the seller will contact you to arrange delivery of your item.

Sometimes we reject orders

Sometimes we reject orders, for example, because an item is unexpectedly out of stock, because we have been unable to take payment from you, because we cannot verify your age, because you are located outside the delivery areas, as stated on the Online Platform or because the item was mispriced by the seller. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order

You will own your item once we have received payment in full.

If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the item, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We are not responsible for delays outside our control

If the supply of your item is delayed by an event outside our or the seller’s control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can Contact Us to end the contract and receive a refund for any items you have paid for in advance, but not received.

Items can vary slightly from their pictures

An item’s true colour may not exactly match that shown on your device or its packaging may be slightly different.

If you are a consumer you have a legal right to change your mind

Your legal right to change your mind. For most of our items bought online you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

When you cannot change your mind. You cannot change your mind about an order for:

  • digital items, after you have started to download or stream these;
  • services, once these have been completed;
  • items sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • bottles of alcohol if opened;
  • sealed audio or sealed video recordings or sealed computer software, once these items are unsealed after you receive them;
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about an item you must let the seller know no later than 14 days after:

  • the day the seller delivers your item. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
  • the day the seller confirms they have accepted your order, if it is for a service.
  • the day the seller confirms they have accepted your order, if it is for digital content for download or streaming, although you cannot change your mind about digital content once the seller has started providing it.

How to let the seller know. To let the seller know you want to change your mind, contact the seller direct using the contact details provided, fill in the online form or fill in a print-out and post it to the seller at the address provided on the Online Platform.

You have to return the item at your own cost. If your item is goods you have to return it (and any free gifts provided with it) to the seller within 14 days of your telling the seller that you have changed your mind. Returns are at your own cost. You must send the item back to the seller, using an established delivery service. You should keep a receipt or other evidence from the delivery service that proves you have sent the item and when you sent it. If you do not do this and the seller does not receive the goods at all or within a reasonable time we will not refund you the price. For help with returns please Contact Us.

We only refund standard delivery costs. We do not refund any extra you have paid for express delivery or delivery at a particular time.

You have to pay for services you received before you change your mind. If you bought a service we do not refund you for the time you were receiving it before you told the seller you had changed your mind.

Your will be reduced if you have used or damaged an item. If you handle the item in a way which would not be acceptable in-store, the seller may direct us to reduce your refund, to compensate the seller for its reduced value. For example, we reduce your refund if the item’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the item, no refund may be due.

When and how we refund you. If your item is a service, digital content or physical items that have not been delivered, we refund you as soon as possible and within 14 days of you telling the seller that you have changed your mind. If your item is goods that you are sending back to the seller, we refund you within 14 days of the seller receiving them from you (or receiving evidence you have sent them to the seller). We refund you by the method you used for payment. We do not charge a fee for the refund.

You have rights if there is something wrong with your item

Return the item to the seller. If you think there is something wrong with your item, you must Contact Us and the seller.

Your rights and remedies if you are a consumer. We and our sellers honour our legal duty to provide you with items that are as described to you on the Online Platform and that meet all the requirements imposed by law. Remember too that You have several options for resolving disputes in relation to the Online Platform.

Your rights if you are a business. The Seller warrants that on delivery any items which are goods shall:

  • conform in all material respects with their description;
  • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
  • be fit for any purpose held out by us.

Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers’ warranty) if:

  • you give the seller notice in writing within a reasonable time of discovery that an item does not comply with the business customer warranty (see Your rights if you are a consumer);
  • the seller is given a reasonable opportunity of examining such item; and
  • you return such item to the seller at the seller’s cost,
  • the seller shall, at their option, replace the defective item, or refund the price of the defective item in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement items supplied by the seller.
  • Exceptions to business customers’ warranty. We will not be liable for an item’s failure to comply with the business customer warranty (see Your rights if you are a business) if:
  • you make any further use of such item after telling the seller it is non-compliant;
  • the defect arises because you failed to follow the seller’s instructions as to the storage, installation, commissioning, use or maintenance of the item or (if there are none) good trade practice;
  • the defect arises because we followed any drawing, design or specification supplied by you;
  • you alter or repair the item without our written consent; or
  • the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

The seller can change items and we can change these terms

Changes the seller can always make. The seller can always change an item:

  • to reflect changes in relevant laws and regulatory requirements;
  • to make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the item; and
  • to update digital content, provided that the digital content always matches the description of it that was provided to you on the Online Platform before you bought it. You might be asked to install these updates.

Changes we can only make if we give you notice and an option to terminate. We can also make changes to these terms, but if we do so we will notify you and you can then Contact Us to end the contract before the change takes effect and receive a refund for any items you have paid for in advance, but will not receive:

The seller can suspend supply (and you have rights if they do)

We do this to:

  • deal with technical problems or make minor technical changes;
  • update the item to reflect changes in relevant laws and regulatory requirements; or
  • make changes to the item (see We can change items and these terms).

You will be contacted in advance to tell you that the seller is suspending supply, unless the problem is urgent or an emergency. If the item is suspended we will tell you and you can Contact Us to end the contract and we will refund any sums you have paid in advance for items you will not receive.

The seller can withdraw items

The seller can stop providing an item. We will let you know and we refund any sums you have paid in advance for items which will not be provided.

We or the seller can end the contract with you

The contract with you can be terminated and the seller may claim any compensation (including enforcement costs) if:

  • you do not make any payment to us at the time you order your items; or
  • you do not, within a reasonable time, allow the seller to deliver the item to you, your order will be treated as cancelled and we will refund the purchase price.

Liability to consumers. Both we and the seller are each responsible for losses you suffer caused by either of us breaking this contract unless the loss is:

  • Unexpected. It was not obvious that it would happen and nothing you said to us or to the seller before the seller accepted your order meant the seller should have expected it (so, in the law, the loss was unforeseeable).
  • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We are not responsible for delays outside our control.
  • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content supplied and which you could have avoided by following the seller’s advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by the seller.
  • A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Your rights if you are a business.

The seller is not responsible for losses caused by our breach of this contract and we are not responsible for losses caused by the seller’s breaches of this contract.

Our liability to businesses. If you are a business, then, except in respect of the losses described in Losses that are never limited or excluded:

  • Neither we nor the seller shall be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between you and the seller;
  • The seller’s total liability to you for all other losses arising under or in connection with any contract between you and the seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for items under such contract; and
  • Our total liability to you for all other losses arising in connection with your use of the Online Platform and how we manage the sale process for the seller, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for the items you have purchased on the Online Platform in the period of six months prior to the event or circumstance giving rise to the claim.
  • Neither we nor the seller are liable for any loss that you suffer as a result of the actions or omissions or the other.

Losses that are never limited or excluded. Nothing in these terms shall limit or exclude liability for:

  • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
  • defective items under the Consumer Protection Act 1987; or
  • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods. Except to the extent expressly stated in Your rights if you are a business, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team will do their best to resolve any problems you have with us, the seller or items listed on the Online Platform.

You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the courts of the country you live in or in the courts of England and Wales. If you are a consumer we can claim against you in the courts of the country you live in. If you are a business you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your item. We will tell you in writing if this happens and if you are a consumer we will ensure that the transfer will not affect your rights under the contract.

You can only transfer your contract to purchase an item to someone else if the seller agrees to this. If you are a consumer the seller may not agree. The seller can require the new owner to prove that you transferred the item to them. If you are a business you need the seller’s agreement to transfer your contract with the seller and it is entirely up to us whether they give it.

Nobody else has any rights under this contract. This contract is between you, the seller and us. Nobody else can enforce it and none of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if there is a delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

Last updated: 17 May 2024

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