Fair Business

Home Support Customer Service Fair business practice

Offering a safe and reliable online marketplace is central to the House of Assets ethos. In order for us to guarantee a fair, transparent experience for our buyers, sellers and members, we operate on a number of guiding principles:

  • The highest bid wins

    To give bidders sufficient time to counter-bid during the last minute of an auction and to avoid deliberate ‘sniping’, the bidding window will automatically be increased by two minutes from the time of the last bid. As soon as the auction ends, the winning bid will be displayed and a confirmation email will be sent to the winning bidder.

  • Sellers cannot bid on their own items

    If you list an item for sale by auction, you are not permitted to place bids on it.

  • Employees can bid, but not sell

    Any House of Assets employee of members of their family can bid on an item at auction, but they are not permitted to sell lots.

  • Registration ID is compulsory

    You must register to bid, buy and sell on House of Assets – you’ll be asked for a valid proof of identification (an acceptable photo ID) as part of this process. Our third-party payment processor, Stripe, also requires proof of ID that includes full name, date of birth and ID number.

  • Notarial supervision

    House of Assets auctions are conducted under the notary supervision of Harper James Limited.

These practices are covered in more detail in our Law Enforcement Guides.

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